FAQs

FAQs

Everything you always wanted to know

Join Vinely Wine Club

About Vinely

Vinely is a monthly membership wine club. We partner with local wineries to provide you with 3 bottles from a different winery each month. Wines are curated by the winemakers and priced with the club member discount of 25% off retail. We deliver the wines to your doorstep directly from the winery. Club membership also includes complimentary wine tastings at any of the partner wineries, anytime. This way, you’re able to discover new wineries, try new wines, and enjoy the experience of being a club member! You can skip a month or cancel at anytime.
We can’t wait to welcome you to the Vinely Wine Club. To join, simply click here to choose your membership plan. All memberships include 3 bottles from a different local winery each month, 25% discount, and complimentary tastings in all club wineries. You can customize your membership and choose your wine preference. Average monthly price is between $15-25 or $25-40 per bottle, depending on your membership choice. Price per bottle is not including tax & shipping. You must be at least 21 years old to join the club.
We currently offer two different membership plans: 1) Plan one includes 3 bottles per month at an average price of $15-25 per bottle. 2) Plan two includes 3 bottles per month at an average price of $25-40 per bottle. The exact price is determined each month by the winery selection, based on your membership plan. You can also customize your wine preference and select red, white, or mixed.    Get started on your membership plan here.
You’re so welcome! Please send an email to support@joinvinely.com and we’ll put you in touch with our sommelier.

About the wine

During the signup process, you will have the option to select a preference between red wine, white wine or a mixed box. You can always switch between box options on your My Account page.
Absolutely! You can request to reorder the wines you loved in My Account. On your “My Wineries List” page, just click Repeat Order.

Shipping

Absolutely! You can choose to pick up the box yourself, either from the winery or at a local pickup location in San Francisco. Don’t forget to take advantage of your complimentary wine tastings should you choose to pick up your box from the winery!
Wine shipping laws vary state by state. Due to these laws, we are unable to ship to the following states: AL, AR, DE, KY, MS, OK, RI, UT, VT
Please refer us to your friend or buy your friend a gift by clicking here >> Give a Gift.
As required by law, all deliveries containing alcohol will require the signature of someone over the age of 21. We recommend shipping to your office address for delivery purposes. 
We strongly recommend shipping to your office to avoid missing the delivery and having to wait an extra day! Remember that all deliveries require the signature of someone over 21 years old.
If you missed the first delivery attempt, UPS will attempt to deliver your shipment two additional times. After the third delivery attempt, UPS will hold your shipment at their local facility and indicate the address on your door tag. Your shipment will be held at the local UPS location for 5 business days. If you do not pick up your shipment within the designated time period, the box will be shipped back to us. Don’t worry! As soon as your box is returned to us, we will send it back to you again. Please note that all returned shipments will be subject to another shipping charge. Please don’t hesitate to reach out to support@joinvinely.com for any reroutes or shipping changes – we can help!
Your monthly Vinely box will be shipped at the end of each month. Your account will be charged at this time and a notification email will be sent to the email you provided with the tracking number.

Membership and Account

When you click “Get Started,” you will get to choose the types of wine you prefer and the price level that fits your budget. We currently offer red, white, or mixed selections and a price point of $15-25 or $25-40 per bottle. All wines include a 25% member discount. Remember, you can switch as you wish, skip a month, or cancel anytime. Get started here.
Wine shipping takes place at the end of each month. This is the time your account will be charged. A notification email will be sent to the email you provided.
Our checkout system is built on Stripe Payment Gateway, which allows you to make a payment using all major credit cards, including Visa, Mastercard, Discover, and American Express. We’re hoping to accept Bitcoin soon!
Head on over to joinvinely.com and click “log-In” in the upper right hand corner. You can also click here to go straight to the log-in page.
You’re welcome to change your membership at anytime! Just log in to your account, select “Subscriptions,” “View,” “Change Membership Plan” and edit the plan level and types of wine you would like to receive. You can also update any shipping and payment information in your account. Be sure to click “Save Changes” after any edits you make.
To skip your next box, log in to your Vinely account, select “Subscriptions” and click on “Skip a Month.” This will also skip your next billing cycle. Remember, each click will skip one month. Have a fun trip and safe travels!
We are sorry to see you go! To cancel your membership, log in to your Vinely account, select “Subscriptions” and click on “Cancel my Membership.” Don’t forget, you are welcome back at any time!

Vinely as a Gift

Vinely is the perfect gift! To purchase a one-month (or more!), click here to select your gift preference. During checkout, you will enter the name and email address of the recipient, along with a gift message. Note that gift memberships do not renew automatically. Your friend or family member will be able to continue the membership and enter their billing information if they loved their wine box as we do.
Email us at support@joinvinely.com and we’ll put together a custom order for you.

Events

We’d love to help! Just drop us a note at support@joinvinely.com with the number of people you expect and we can get your order started!

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