I missed this month’s delivery, now what?
If you missed the first delivery attempt, UPS will attempt to deliver your shipment two additional times. After the third delivery attempt, UPS will hold your shipment at their local facility and indicate the address on your door tag. Your shipment will be held at the local UPS location for 5 business days. If you do not pick up your shipment within the designated time period, the box will be shipped back to us.
Don’t worry! As soon as your box is returned to us, we will send it back to you again. Please note that all returned shipments will be subject to another shipping charge.
Please don’t hesitate to reach out to firstname.lastname@example.org for any reroutes or shipping changes – we can help!